Introducing Our New Support System
We’re thrilled to introduce our new support system, designed to provide you with even better assistance.
24/7/365 Support
OmniHyper now offers round-the-clock support, eliminating reliance on individual staff members. Our goal is to resolve your issues swiftly, minimising any disruptions to you.
Instant Acknowledgment
The moment you create a case, you’ll receive a unique case number, ensuring we’re on it.
Priority Routing
Your case will be handled by the most qualified expert to swiftly address your needs.
Creating a Case
It’s a breeze:
Email to Case (24/7/365)
Just send an email to [email protected] with your problem and attachments.
Web to Case (24/7/365)
Visit our website, omnihyper.com, and fill in the required details.
Phone to Case
You can call us, and a case will be created on your behalf during our regular business hours. Please note that this service is not for immediate issue resolution; rather, it initiates the case creation process. Our business hours are 8.30 am to 5 pm, Monday to Friday. To create a case by phone, you may call:
Australia: 1300 209 631
Ireland: +353 87 690 1032
New Zealand: 0800 683 782
Frequently Asked Questions
What qualifies as support?
We assist with break and fix issues, website, domain, hosting problems, HyperGift concerns, and general questions.
Is support charged?
Generally, support is free, subject to your SLA. If you’re on our Ongoing Maintenance & Security Package, it’s included.
When does this new system take effect?
It’s effective immediately.
What happens if I contact my usual contact instead?
Your contact will manually enter your case into the system as soon as they can.
We Value Your Support
We’ve implemented this system to offer you exceptional service. For questions, concerns, or feedback,
reach out to me directly at [email protected] or +61 402 653 904.
Thank you for your continued business and trust.
Warm regards,
Michael MacDonald
Director
