Important Christmas Dates & Support
Please note our upcoming closures for the festive season, and how you can access support during this time.
Australia & New Zealand Closure:
Wednesday 20 December – Tuesday 9th January
Ireland Closure:
Friday 22 December – Tuesday 2nd January
24/7/365 Support
Although our offices will be closed, we will have skeleton crew available and ready to assist you 24/7/365 with break and fix issues, website, domain, hosting and HyperGift problems.
Creating a Case
It’s a breeze:
Email to Case (24/7/365)
Just send an email to [email protected] with your problem and attachments.
Web to Case (24/7/365)
Visit our website, omnihyper.com, and fill in the required details.
Phone to Case (CLOSED)
Closed from Wednesday 20 December – Wednesday 10 January.
Instant Acknowledgment
The moment you create a case, you’ll receive a unique case number, ensuring we’re on it.
Priority Routing
Your case will be handled by the most qualified expert to swiftly address your needs.
Frequently Asked Questions
Is support charged?
Generally, support is free, subject to your SLA. If you’re on our Ongoing Maintenance & Security Package, it’s included.
What happens if I contact my usual contact instead?
Your contact may be on annual leave and may not pick up your email for some time. They will manually enter your case into the system as soon as they can. We strongly encourage you to email [email protected].
We Value Your Support
We’ve implemented this system to offer you exceptional service. Thank you for your
continued business and trust, we look forward to working with you in 2024.
The team at OmniHyper.